Legal

Privacy Policy

Last updated: July 29, 2026

This Privacy Policy explains how Top Tech Experts ("we," "us," or "our"), located at 8215 Long Point Rd #8, Houston, TX 77055, collects, uses, and protects information when you visit our website at toptechexperts.com (the "Site") or use our computer repair, IT support, and custom PC building services (the "Services").

1. Information We Collect

  • Contact information you provide, such as your name, phone number, email address, and mailing address.
  • Service information, such as details about your device, the issue you're experiencing, and appointment history.
  • Communications, including messages sent through our chat widget, phone calls, texts, and emails.
  • Site usage data, such as pages visited and general browser/device information, collected automatically through standard web technologies.

2. How We Use Your Information

  • To schedule, perform, and follow up on repair, IT support, or build services you request.
  • To respond to inquiries submitted through our chat widget, phone, or email.
  • To send appointment confirmations, service updates, and, where you've opted in, text message communications.
  • To improve our Site and Services and to maintain accurate business records.

3. How We Share Information

We do not sell your personal information. We may share information with service providers who help us operate our business (such as scheduling, payment processing, or chat/communication platforms), or when required to comply with the law or protect our rights.

SMS / Text Messaging Program

If you opt in to receive text messages from Top Tech Experts, your phone number is used solely to send you appointment confirmations, service updates, and customer support messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can get help by replying HELP. We do not share mobile opt-in information or phone numbers with third parties or affiliates for their own marketing purposes.

4. Cookies & Site Data

Our Site may use cookies or similar technologies to support basic functionality and understand how visitors use the Site. You can control cookies through your browser settings.

5. Data Retention & Security

We retain information for as long as necessary to provide our Services and comply with legal obligations. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

6. Your Choices

You may request to review, update, or delete the personal information we hold about you, and you may opt out of text or email communications at any time using the instructions provided in those messages, or by contacting us directly.

7. Children's Privacy

Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted to this page.

9. Contact Us

Questions about this Privacy Policy or your information can be directed to us at 281-979-7364 or in person at 8215 Long Point Rd #8, Houston, TX 77055. See also our Terms & Conditions.